Refund policy

Because coffee is a food product, we are unable to accept returns or exchanges on opened coffee.

If your order arrives damaged, you receive the wrong coffee, or there is another issue with your order, please contact us at teloscoffeecompany@gmail.com within 7 days of delivery. Please include your order number and, if applicable, photos of the damaged item or packaging.

We'll work with you to make it right through a replacement or refund when appropriate.

If you need to cancel or change an order, please contact us as soon as possible. Once an order has been shipped, we may not be able to cancel or modify it.