Shipping policy
Shipping Policy
Order Processing
We roast and fulfill orders with care in Seattle, Washington. We aim to process and ship orders as quickly as possible. Processing times may vary depending on roast schedules, weekends, holidays, and order volume.
You will receive a confirmation email when your order is placed and another notification with tracking information once your order has shipped.
Shipping Rates
Shipping rates are calculated and displayed at checkout.
We currently offer:
- Standard Shipping: $8
- Express Shipping: $15
- Free Standard Shipping on orders of $70 or more
Delivery Times
Delivery estimates shown at checkout begin after your order has been processed and transferred to the shipping carrier. Carrier delivery dates are estimates and may be affected by weather, holidays, or other circumstances outside our control.
Incorrect Shipping Addresses
Please make sure your shipping address is correct before completing your order. If you notice an error, contact us as soon as possible at teloscoffeecompany@gmail.com. Once an order has shipped, we may not be able to change its destination.
Lost or Damaged Orders
If your order arrives damaged, is incorrect, or appears to have been lost in transit, please contact us at teloscoffeecompany@gmail.com with your order number and any relevant photos or information. We'll work with you to resolve the issue.
Questions
For questions about your order or shipping, contact us at teloscoffeecompany@gmail.com